The short version
Coglass is billed monthly with no minimum term. You can cancel whenever you like, you keep access until the end of the month you've paid for, and we don't bill you again after that. We don't normally refund part-months, but if something has gone wrong at our end, talk to us — we'd rather sort it out than stand behind a policy.
Your free trial
New accounts get a 14-day free trial. You are not charged during the trial, and we'll email you before it ends. If you don't want to continue, cancel before the trial finishes and you'll never be billed. If you do nothing, the trial simply ends and no payment is taken unless you've chosen a plan.
How to cancel
Either:
- Open Settings → Licence in Coglass and cancel your plan, or
- Email contact@coglass.co.uk from the address on the account.
We'll confirm by email. If you don't get a confirmation within one working day, assume it hasn't reached us and chase — don't rely on an unanswered cancellation.
When cancellation takes effect
Cancelling stops the next payment. Your subscription runs to the end of the period you have already paid for, and you keep full access until then — we don't cut you off the moment you cancel. After that date the account closes and no further payments are taken.
Refunds
Because you keep the service you've paid for until the end of the period, we don't normally refund part-months.
We will refund you where:
- you were charged after cancelling, or charged twice for the same period;
- you were billed following a mistake on our side;
- a fault at our end left the service substantially unusable for a meaningful part of the month, and we couldn't put it right.
Ask by emailing contact@coglass.co.uk. We aim to respond within two working days, and refunds go back to the card that paid, usually within 5–10 working days depending on your bank.
Changing plan
You can move up or down a plan at any time from Settings → Licence. Moving up takes effect immediately and we charge the difference for the rest of the current period. Moving down takes effect at your next renewal, so you keep the plan you've paid for until then.
Extra usage
Usage beyond your plan's allowance — additional inboxes, SMS or AI glass scans, as set out on our pricing page — is billed in arrears on your next invoice. Cancelling doesn't remove extra usage already incurred before you cancelled.
If we end your account
If we have to suspend or close an account (for example for non-payment, or a breach of our terms), we'll tell you why and give you a reasonable chance to put it right first, unless the circumstances make that impossible.
Getting your data out
Your data is yours. Before you cancel — or within 30 days after — email contact@coglass.co.uk and we'll provide an export of your orders, customers and invoices. After that period we may delete the account data, so please export it in good time.
Questions
Anything unclear, or something's gone wrong: contact@coglass.co.uk, or call 0121 517 0383.
Coglass is a product of Halliday Morrow Ltd, registered in England & Wales, company no. 17358542, registered office 39a The Riddings, Sutton Coldfield, England, B76 1RW. This policy may be updated from time to time; the "last updated" date above reflects the current version.